Shipments

We prepare each order with care and ship as quickly as possible.
Below you will find all the information regarding our delivery methods.

Processing Times

Orders are processed within 1-2 business days of payment confirmation.
Orders placed on weekends or holidays will be processed on the first available business day.

Delivery Times and Costs

Italy: delivery in 2-5 business days.
Europe: delivery in 5-10 business days.

Shipping costs are calculated at checkout based on the destination and weight of the order.

Free shipping is available for orders over €200.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery in real time.

Packaging

Every GRIFFE HOUSE order is carefully packaged in branded packaging, designed to ensure maximum product protection and an unboxing experience that meets our quality standards.

Delivery Issues

In case of a damaged or missing package, or an abnormal delay, please contact our customer service email address within 48 hours of receipt (or expected delivery date).
We will do our best to resolve the situation as quickly as possible.

For information on returns and exchanges, please refer to our Refund Policy.